Policies

* You may upgrade shipping to Express or Add Tracking in the SHIPPING UPGRADE section.

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

SHIPPING

* By default, we ship from Australia via regular shipping mode with a non-express transit time. Generally, high-value orders will be shipped with tracking.

* Shipping upgrades such as Express or Add Tracking are available in the SHIPPING UPGRADE section.

* Shipping cost includes postage & packaging. We combine shipping for more than one item. Excess shipping will be refunded.

* We offer domestic and international shipping. If your country is not listed, we can check for available shipping options. Please contact us with your country, delivery time and chosen item.

RETURNS

* We gladly accept returns & exchanges if you could contact us and ship items back within 7 days of delivery.

* Shipping cost is non-refundable. Buyers are responsible for return shipping costs.

* Restocking fee to restore & relist items may be payable in some cases. Please contact us upon receipt of your order before returning.

* Items are to be returned safely in its original condition & packaging. If damaged, the buyer is responsible for any loss in value.
 
* Custom made or personalized items and items on sale cannot be returned or exchanged due to their nature.

SIZING DETAILS

* We use a regular adult mannequin head for display purpose. If still in doubt, please read the actual item size & dimension for a more accurate measurement.

BULK DISCOUNTS

* Quantity discounts may be available depending on our existing supplies & your required deadline. Please contact us first.

CUSTOMIZATION

* We offer limited customization (eg. color, material options) in some selected items only. If & when such custom options are available, they have already been offered in the item details or price pull-down menu.

CANCELLATION

* If you want to cancel order, please request a cancellation within 1 hour of purchase.

RUSH ORDERS

* Made-to-order items may be rushed on a case-to-case basis. Rush fee may cost up to 15% of total item price. Please contact us first for this arrangement.

PRIVACY POLICY

* At each transaction, we use your personal data such as shipping, billing address and contact information for legal, business and tax related purposes to communicate with you and fulfill your order.
* We do not use, keep nor share your data for commercial or marketing reasons without your prior consent.

OTHER MATTERS

* This shop operates online only. All items are shipped directly to you. No studio visit needed or offered.
* We reserve the rights to refuse service or/and cancel order for a full refund.