Policies

* If you wish to upgrade shipping (i.e. express shipping, add tracking, etc), please contact us first.

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

Card logos

Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

SHIPPING

* By default, we ship via Australia Post regular shipping mode with a non-express transit time. Generally, high-value orders will be shipped with tracking.

* Shipping upgrades are available upon request. Please contact us if you want tracking or express shipping. Shipping upgrades are flat rates. Once you upgrade you can add other items at no extra shipping cost.

* Shipping cost includes postage & packaging. We combine shipping for more than one item. Excess shipping will be refunded, if any.

* We ship to most countries. If your country is not listed, please contact us to check first.

RETURNS

* We gladly accept returns & exchanges if you could contact us and ship items back within 7 days of delivery.

* Shipping cost is non-refundable. Buyers are also responsible for return shipping costs.

* Restocking fee to restore & relist items may be payable in some cases. Please contact us upon receipt of your order before returning to check on this matter.

* Custom made or personalized items and items on sale cannot be returned or exchanged due to their nature.
* Items are to be returned safely in its original condition & packaging. If damaged, the buyer is responsible for any loss in value.

SIZING DETAILS

* We use a regular adult mannequin head for display purpose. If still in doubt, please read the actual item size & dimension for a more accurate measurement.

BULK DISCOUNTS

* Quantity discounts may be available depending on our existing supplies & your required deadline. Please contact us first.

CUSTOMIZATION

* We offer limited customization (eg. color, material options) in some selected items only. If & when such custom options are available, they have already been offered in the item details or price pull-down menu.

CANCELLATION

* If you want to cancel order, please request a cancellation within 1 hour of purchase.

RUSH ORDERS

* Made-to-order items may be rushed on a case-to-case basis. Rush fee may cost up to 15% of total item price. Please contact us first for this arrangement.

PRIVACY POLICY

* We will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons

OTHER MATTERS

* This shop operates online only. All items are shipped directly to you. No studio visit needed.
* We reserve the rights to refuse service or/and cancel order for a full refund.